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Q - How do I get my password?
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A - Only members receive a password.
If you are a new member your password will be automatically
sent to you.
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Q - How do I become a member?
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A - You will need to sign a Service Level Agreement.
We can send one by post - please contact us.
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Q - The budget I am allocated by the LEA or my school is not
enough to allow me to sign up for a yearly membership - can I still
use the service?
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A - Boxes can be ordered on an individual basis without signing
up to the scheme. However, this is not a cost-effective way
of ordering - schools that join the service are able to obtain loans boxes at a
greatly reduced price. In order to overcome the problem of limited budgets,
Reading Museum Service offers a more flexible membership scheme.
Please contact us or click here for details.
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Q - What if I lose my password?
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A - Please contact us - it can be sent to you again by post.
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Q - How do I find out who my schools contact is?
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A - Go to school record and enter your museum
number and password. All current details about your school are stored there.
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A - Use the search options to find the
appropriate boxes. Scroll to the bottom of the collection record and
enter your museum number and password. Choose one of the dates displayed.
Your booking will be confirmed immediately.
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Q - How far in advance can I book?
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A - You can book at least one academic year in advance. We plan
our delivery and collection schedule as soon as
we receive term dates from local authorities.
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Q - When will they be delivered?
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A - The first part of your museum number
indicates the delivery day. For example, day three is always a Wednesday.
For this term's delivery and collection dates please click on the 'Delivery dates'
button at the bottom of this page.
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Q - How long do I have them for?
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A - Approximately four weeks.
This is subject to change according to how the delivery and collection
schedules fit into school term dates.
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Q - When are they collected?
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A - Collection dates are displayed with
delivery dates. If we delivered to you on a Thursday, we would also collect on
a Thursday.
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Q - How can I check what my school currently has on order?
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A - You can see your current and previous
bookings in school record. To access your own record, enter your museum number
and password.
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We welcome feedback from any interested groups. To
get in touch, please visit the 'Contact' page.
